Careers

Ann Taylor-Tenant
Part Time Sales Associate
Part-Time
Location: Zone F, [Lower Level]
Date Posted: 2/4/2015

POSITION: Part Time Sales Associate

Using your talents to help women look and feel their best is a fantastic feeling. It’s also that ideal combination of style and substance that could make you a perfect fit for our team of Associates. If you’d like to be that “go-to” person who helps Clients shine at work and home and everywhere else—a career at ANN TAYLOR could fit you perfectly!

Immediate openings exist for people with:

  • An ability to connect with others
  • An affinity for fashion and client service
  • A trusting, genuine and upbeat attitude
  • An ability to build long-lasting relationships
We offer competitive pay, growth potential, and benefits that include a generous store discount, paid time off, and much more.

Click here to apply.

Elie Tahari-Tenant
Sales Associate (Part Time)
Part-Time
Location: Zone C, [Level 2]
Date Posted: 2/23/2015

Responsibilities to include, but not limited to:

Sales Experience:
Utilize elevated levels of sales and client service to maximize sale performance
After closing a sales, monitor all details including: shipping, alterations (if applicable) and any special request to ensure customer satisfaction
Keen interest in fashion industry and market trends

Customer Service:
Build and maintain repeat clientele and ensure staff maintains constant client communication using the client books

Operations:
Keep selling floor and merchandise neat, organized and stocked
Assist in the maintenance of all inventory in the stockroom and on the selling floor
Comply with all Point-of-Sale policies and procedures
Properly execute all relevant register functions
Ensure image and grooming standards are professional and reflective of the brand image, at all times

Merchandise/Visual:
Assist manager in implementation and maintenance of all merchandising directives
Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times

Human Resources:
Ensure image and grooming standards are professional & reflective of brand image which are adhere to all times

Requirements:

Knowledge and Skills Required: 1-2+ years sales experience required Associates degree preferred but not required Keen sense of current fashion and trends and fashion sensibility

Elie Tahari-Tenant
Sales Supervisor (Full Time)
Full-Time
Location: Zone C, [Level 2]
Date Posted: 2/19/2015

Responsibilities to include, but not limited to:

Sales Generation:

  • Meet sales goals
  • Utilize elevated levels of sales and client service to maximize sales performance
  • Continuously motivate sales staff to meet assigned sale and productivity goals
  • Support the development of associates’ sales techniques, ensuring elevated level of service to maximize sales
  • Demonstrate an in-depth knowledge of the merchandise
  • Comply with all sales related policies and procedures
  • Maintain a keen interest in the fashion industry and market trends
  • Demonstrate sales leadership for staff by playing an active role on the selling floor
  • Assist manager in developing events/incentives that will continue to grow customer base, with particular emphasis on building local market
Customer Service:
  • Provide the highest level of customer service
  • Build and maintain repeat clientele; utilize client book
  • Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction
  • Ensure staff maintains constant client communication through utilizing their client books
  • Ensure associates are following up with clients on a weekly basis (thank you’s, phone calls, emails)
  • Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise
Measures:

Requirements and Qualifications:

  • Associate’s or Bachelor’s degree a plus
  • 1-2 years management experience in a luxury good environment
  • A keen sense of current fashion trends Excellent communication and customer service skills

     

     

    Mulberry-Tenant
    Full Time and Part Time Sales Associate or Senior Sales (Key Holder)
    Part-Time/Full-Time
    Location: Zone C, [Level 2]
    Date Posted: 2/11/2015

    Sales Associate or Senior Sales (Key Holder)

    Mulberry balances creativity and the tradition of luxury leather craftsmanship to inspire and delight our customers.

    Working at Mulberry is like being part of a large, dynamic and inspiring fashion family. We value dedication and hard work, creativity and innovation, but we also like to celebrate our Englishness and heritage. Working as one big team is essential to our success, and we want to choose the best individuals for the jobs we have available.

    Mulberry is looking to build our team at Tysons Galleria in the following area:

    - Senior Sales (Key Holder)

    - Sales Associate (Full Time)

    Position Overview:

    To effectively and consistently provide excellent customer service and maximise sales while maintaining an enjoyable and professional working environment representing the Mulberry brand.

    Duties and Responsibilities - Customer Service & Selling

    • Provide every customer with a luxury customer service experience in line with the company’s expectations
    • Consistently strive to overachieve in set KPIs i.e. ATV, UPT, SPH and other set targets as per the needs of the store and business
    • Maintain a store average of 85% in Mystery Shopper reports and constantly strive to achieve higher results through the use of the Mystery Shopper training tools or other training provided by the company
    • Use product knowledge in different categories to maximise and drive sales
    • Respond to and follow up sales enquiries using appropriate methods and tools while building clientele
    • Engage, develop and maintain key relationships with the core luxury consumer
    Operations
    • Maintain stock awareness in all categories in order to maximise selling potential
    • Ensure VM presentation standards meet company requirements and reflect the brand
    • Ensure housekeeping standards are maintained to a high standard to reflect a luxury brand
    • Assist in the planning and delivery of store event
    • Carry out additional duties and to take on extra responsibilities as and when required
    • Support the stores shrink plan by following operational best practices and seasonal shrink focuses
    • Key Holders: Assist with opening and closing procedures, closing reports, and other duties when required.
    People / Brand Focus
    • Develop personal skills through actively participating in the store’s learning environment
    • Adhere to all Company Polices and Standards of Procedure
    • Demonstrates and understands the Mulberry values and behaviours
    Ideal candidates will have:

    - A proven track record in retail; luxury experience is preferred
    -A passion for working in a team to exceed sales targets and customers’ expectations -
    -Exceptional customer service and clientele skills
    - Engage, develop and maintain key relationships with the core luxury consumer
    - Consistently strive to overachieve in set KPIs i.e. ATV, UPT, SPH and other set targets as per the needs of the store and business
    - A strong desire to succeed being pro-active and a self-starter
    - Excellent verbal and written communication skills
    - The ability to be flexible when required as per the needs of the business
    - An ambassador for the Mulberry brand that exhibits a passion in all aspects of the role

    If you would like to work for Mulberry and meet the criteria above please email your resume to Kirsty.welch@mulberry.com

      Omega-Tenant
      Luxury Sales Associate
      Full-Time
      Location: Zone D, [Level 2]
      Date Posted: 2/23/2015

      Luxury Sales Associate for OMEGA Boutique Tysons Galleria

      Ideal candidates will have luxury retail sales experience, outstanding customer service skills, proven retail selling and clientelling skills, able to learn about our timepieces and looking to be become a part of our team.

      We offer competitive compensation that includes base pay and commission, for full time employees, a full healthcare benefits package including 401(K).

      Please visit us at www.omegawatches.com

      JOB REQUIREMENTS
      2-5 years of luxury retail experience.
      Excellent selling and customer service skills.
      Great communicator: spoken and written skills.
      Quick learner: able to learn the technical aspects of watches and watch collections.
      Passion for sales and timepieces.

      Ralph Lauren-Tenant
      Assistant to Executive Senior Sales Professional
      Part-Time
      Location: Zone D, [Level 2]
      Date Posted: 2/9/2015

      Reports to: Department Manager/General Manager

      Purpose and Scope: To create an ultimate customer shopping experience by providing the highest level of service to guests and support the sales professional as well as other store partners.

      Responsibilities:

      • Responsible for creating an “ultimate experience” for every guest by providing whatever-it-takes customer service and supporting front and back of house functions.
      • Greet every client, provide exceptional customer service while assisting them in their individual shopping needs, i.e. offering a beverage, guiding to the appropriate department or sales professional, etc.
      • Maintain a welcoming environment that generates customer traffic and builds loyalty by exceeding customer expectations.
      • Provide support to the sales professional in order to make sales transactions and shopping experiences run smoothly. Assist with locating product, personal correspondence and general organization.
      • Assist in processing sales transactions (during busy times) and follow company regulations when accepting forms of payment. Must be knowledgeable of return, markdown/discount, tax, security and packaging policies; and capture customer information.
      • Direct all phone calls and questions to appropriate areas of store.
      • Coordinate efforts with Shipping and Receiving Department to follow up on customer sends/deliveries, transfers.
      • Possess knowledge of alterations procedures, pricing and current shop dates. Ensure product is delivered to/from Alterations shop in a timely manner.
      • Prepare food and/or beverages to client specifications.
      • Assist in various promotional mailing projects and Marketing/PR events.
      • Provide assistance on the floor at any given time to support sales professional based on store needs. Ensure a clean, organized sales floor and fitting rooms.

      Ralph Lauren-Tenant
      Luxury Sales Professional
      Part-Time
      Location: Zone D, [Level 2]
      Date Posted: 2/9/2015

      Reports to: Department Manager

      Purpose and Scope: The Sales Professional's role is to acknowledge each customer and build a long term client relationship. They shall consistently uphold our cultural ethos and deliver service excellence for the purpose of exceeding sale objectives.

      Responsibilities:

      Self

      • Takes a proactive approach to self development and actively gives/receives feedback through one-on-ones and coaching.
      • Exhibit pride through positive demeanor, body language and personal presentation.
      • Takes a proactive approach, embrace, action and commit to all training tools provided (service excellence, product knowledge, etc).
      • Demonstrate professional etiquette through integrity, honesty and respect for others.
      Customer
      • Consistently build and develop a proactive clientele business through social engagement and relationship skills.
      • Consistently deliver value added services to enhance customer experience.
      • Acknowledge all customers and treat them as if they were guests in your home at all times.
      • Express humility, kindness and genuine interest in the individual.
      • Anticipate their needs and be responsive with an engaging attitude.
      • Offer the unexpected to create a memorable experience.
      • Create and nurture an enduring relationship.
      Brand
      • Actively participate in upholding the brand esthetic in all merchandising activities including but not limited to daily stock maintenance.
      • Demonstrate a true passion and respect for the product.
      • Create an inspirational shopping experience through creative and compelling store environments.
      • Utilize product knowledge and selling tools to strengthen expertise.
      • Ensure wardrobe is consistent with the Ralph Lauren aesthetic.
      • Invest time and energy to learn the history and heritage of our lifestyle brand.
      Business Objectives
      • Exceed annual sales volume and business objectives by identifying and actioning innovative business driving opportunities.
      • Leverage selling tools to maximize sales and impart knowledge to the client.

        UGG

        Cash Lead
        Part-Time
        Location: Zone E, [Level 1]
        Date Posted: 4/1/2015

        Job Duties, Responsibilities and Requirements:

        The Cashwrap Lead aids in the management of the retail store in strict compliance with company policies and procedures, consistent with the short and long-term interests of the Company, its employees and the local environment in which we work and live. He/she will consistently provide our customers with the highest level of service and assist the Store management team while monitoring the customer experience, driving sales and monitoring associate performance at the cashwrap. He/she must be knowledgeable of all products, promotions and company marketing initiatives.

        Personnel Development:

        Instill in employees the meaning and importance of customer service as Outlined in GREAT Customer Service Program by observation, feedback and role modeling exceptional service at the cashwrap. Responsible for partnering with Store Management Team to train and develop all cashiers. Inspire employees to contribute to the overall productivity of the store and lead by example. Promote a positive work environment by recognizing outstanding performance and maintaining a respectful work place. Communicate any special customer requests to management as it relates to product or service.

        Operations:

        Assume responsibility for opening and closing registers, process all management transactions at the register and drive sales at the Point of Sale. Ensure cash handling is secure at all times and security guidelines are followed when processing transactions. Be a partner to the Store Management team in monitoring associates at the cashwrap and provide feedback to the associate when needed. Be the first Point of Contact in handling customer returns and difficult transactions and be empowered to create a positive customer experience. Be personally available to all customers to communicate and identify their needs and address their questions and concerns. Ensures the cash wrap is organized and efficiently operated at all times.

        Finance:

        Ensure company policies and procedures are communicated in a timely manner and adhered to accordingly. Assist the Store manager in achieving the fiscal business plan by daily monitoring and execution of sales and productivity plans.

        Requirements:

        Proficient in Microsoft Applications Ability to effectively prepare and present information and respond to questions from management, clients, and other employees of the organization. Effective empowering communicator, good problem solver Knowledgeable in current trends Excellent verbal and written communication skills and problem solving abilities Excellent team-building and organizational skills Ability to multi-task in a fast paced environment Exceptional attention to detail Excellent customer service skills Physical ability to stand for extended periods Ability to work varied hours/days, including nights, weekends, and holidays as needed Valid Driver's License. Education & Experience:Education: High School, Required

        Work Experience: Years of Experience, 02-04, Required

        UGG

        Sales Associate
        Part-Time
        Location: Zone E, [Level 1]
        Date Posted: 3/9/2015

        Sales Associate, UGG Australia

        The Retail Store Sales Associate will provide a complete shopping experience for customers, involving product knowledge and environmental involvement.

        Customer Experience:
        Greet all customers promptly and courteously as they enter the store.
        Direct customers throughout the store or to the specific area the customer requests. Find out the specific needs of each person that enters the store.
        Give accurate and current information about the product for all inquiries; if the correct information is not at hand, do everything possible to provide an answer before the customer leaves the store.
        Understand and effectively communicate the return policy.
        Maintain a positive and cheerful attitude and cooperate with teamwork.
        Apply the above standards to all phone inquiries.

        Merchandising and Maintenance:
        Check stock daily to ensure that all products are adequately stocked and available for customers.
        All merchandise must be neat sized should from smallest to largest as outlined in the Visual Standards Binder.
        Featured merchandise should be prominently displayed in each section.
        Maintain store image by adhering to the dress code as outlined in the Policy & Procedures Binder.
        Maintain a clean and well-organized back-stock area.
        Vacuum, sweep floors and empty all trash each day if required.
        Clean employee break area each day.

        Operations:
        Report to work on time or notify in advance if absent or late.
        Operate the cash register; it should be each employee's goal to use the register without error and to be consistently accurate in money handling.
        Practice security measures that help prevent theft; understand the procedures for handling shoplifters.
        Practice safety consciousness at all times.

        Requirements:
        Proficient in Microsoft Office Applications
        Excellent verbal and written communication skills
        Ability to deal with problem situations in a professional manner
        Problem solving abilities
        Highly motivated, a team player and motivated self-starter
        Experience working effectively in complex global organizations, satisfying the needs of diverse constituents, and often working under the pressure of competing and sometimes conflicting priorities
        Effectively present information and respond to questions from managers, sales reps, customers, and co-workers. Ability to multi-task in a fast paced environment
        Valid Drivers License

        Education & Experience:
        Education: High School
        Experience: 1-3 years

        Please apply at http://jobs.brassring.com/1033/ASP/TG/cim_jobdetail.asp?partnerid=25788&siteid=5196&AReq=3775BR

        For mall management jobs, please visit ggpjobs.com

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