Assistant Boutique Manager at Panerai

KEY RESPONSIBILITIES

Performance & Sales Achievements:

• Work with the Boutique Manager to identify personal sales goals and KPI’s.
• Assist the Boutique Manager in creating actions plans to achieve personal targets.
• Review and have a clear understanding of the team’s individual goals.
• Implement actions plans for your team.

Team Management and Development:

• Assist the Boutique Manager in motivating and coaching Boutique Team daily.
• Have extensive knowledge of the Maison’s training materials and enforce these learnings with your team.
• Assist the Boutique Manager in training newcomers and assist in searching for new talent. 

Client Relationships:

• Provide the highest level of customer service at all time to support the business.
• Assist Boutique Manager to understand and implement CRM programs to your team to optimize sales.
• Build meaningful relationships with clients.
• Assist the Boutique Manager in dealing with escalated client issues and concerns. 

Boutique Operations & Administration:

• Adhere to the Policies and Procedures and KPI’s administered by the Maison.
• Assist the Boutique Manger in back office duties including the execution of delivery and boutique reporting.
• Liaison between Corporate team and other Retail Teams when needed to ensure optimum boutique maintenance.

QUALIFICATIONS 

• 3 years prior luxury sales and supervisor experience preferable in high luxury industry (watches, Jewelry etc.).

Technical Skills/Abilities:

• Computer proficiency with Word, Excel is required.
• Experience with SAP is a plus