Client Advisor at Iwc

Melissa Castellanos

Job Opportunity at Iwc in Tysons Galleria

Location pin iconIwc
Full Time
Posted Sun, Dec 11
Melissa Castellanos


  • Hosting clients and other stakeholders with the ability to provide personalized customer experience
  • Acknowledge selling of watches, accessories and services as main task and exceeds turnover targets set by the Boutique Manager
  • Identify and/or create sales opportunities inside and outside boutique environment to activate network to recruit prospects and clients
  • Find ever new and creative means to exceed client’s expectations
  • Establish strong personal relationships with clients from different backgrounds.
  • Support these relationships through constant focus and attention on CRM. Develop and maintain client database and manage clienteling activities on a day to day basis.
  • Handle customer service requests and respective processes.
  • Know IWC’s history, products and partnerships as well as the watch and luxury industries.
  • Deliver outstanding client service and treatment to make a clear difference vs. competition.
  • Act as a brand ambassador in and out of the boutique. 
  • Organize and execute all operational tasks in detail and with care.
  • Maintain the boutique according to global IWC visual merchandising standards.
  • Be part of a boutique team and support the overall organization of the boutique with a strong team approach.
  • Take on a championship role (Visual Merchandising, Operations, Customer Service, CRM etc) to participate to the boutique administration and elevate the BTQ KPI.



  • 3-5  years of experience in sales or hospitality
  • Applicants with background in Sales or Hospitality preferred

Technical Skills/Abilities:

  • Fluent in English
  • Comfortable with Video chat softwares