Fulltime Keyholder at Max Mara

Gabriel Aubone
Phone number +1-703-556-6962

Job Opportunity at Max Mara in Tysons Galleria

Full Time
Posted Thu, Aug 18
Gabriel Aubone
Phone number +1-703-556-6962


Customer Service

  • Assist stylists in the absence of store management
  • Actively builds client confidence by creating an engaging interactive experience
  • Gain new clients meeting conversion goals and continues to service existing client base
  • Resolves customer service issues swiftly
  • Ensure customer’s needs are surpassed without hesitation.
  • Consistently meets/exceeds both store and individual sales goals including KPI’s
  • Maximize the customer experience
  • Maintain positive outlook and professional demeanor while supporting company initiatives
  • Promotes positive working environment through effective communication amongst peers, Management, and Corporate office


  • Consistently adheres to company policies and procedures
  • Possesses working knowledge of POS system
  • Communicates all store related issues to Store Manager when unable to solve on their own
  • Performs opening/closing duties as required
  • Uses time effectively when not servicing clients
  • Accountable for protecting MaxMara assets and minimizing shrink
  • Maintains a clean working environment and insure presentation of product is consistently too standard
  • Is fully knowledgeable of the product


  • Minimum 2-4 years of Retail experience; luxury a plus
  • RTW and/or shoe experience is a plus; product experience in luxury or high-end retail is strongly preferred
  • Strong interpersonal, organizational, and communication skills
  • Able to work independently as well as collaboratively
  • Proficient computer skills

Max Mara is an Equal Opportunity Employer. M/F/D/V