Job at Cartier

Contact:
Mariana Huberman

Sales Associate

Full Time
Posted Fri, Sep 27
Contact:
Mariana Huberman

KEY RESPONSIBILITIES:

Sales Achievement

  • Consistently achieve and/or exceed the monthly sales target, as directed by management.
  • Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client
  • This includes after sales clients if a Cartier after-sales dedicated area/staff is not available
  • Assist and support after sales clients in accordance with Maison values.  Act as a referent and provide recommendations that will provide an exceptional client experience…
  • Remain current on industry news and competitor

Client Relationship Management

  • Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects
  • Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available
  • Appropriately resolve client issues/concerns and escalate as needed to Management
  • Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking 

Daily Boutique Operations

  • Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique
  • Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues
  • Assist in the merchandising and daily maintenance of displays and back-stock
  • Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit