The Sales Associate is responsible for sharing the methodology and DNA of the compay to clients in order to drive sales, grow the base and sustain the brand.
Actively builds client confidence by creating an engaging interactive experience
Gain new clients meeting conversion goals and continues to service existing client base
Resolves customer service issues swiftly
Ensure customer’s needs are surpassed without hesitation.
Consistently meets/exceeds both store and individual sales goals including KPI’s
Maximize the customer experience
Maintain positive outlook and professional demeanor while supporting company initiatives
Promotes positive working environment through effective communication amongst peers, Management, and Corporate office
Consistently adheres to company policies and procedures
Possesses working knowledge of POS system
Communicates all store related issues to Store Manager when unable to solve on their own
Performs opening/closing duties as required
Uses time effectively when not servicing clients
Accountable for protecting MaxMara assets and minimizing shrink
Maintains a clean working environment and insure presentation of product is consistent to standard.
Is fully knowledgeable of the product
Minimum 1-3 years of Retail experience; luxury a plus
RTW and/or shoe experience is a plus; product experience in luxury or high-end retail is strongly preferred
Strong interpersonal, organizational, and communication skills
Able to work independently as well as collaboratively
Proficient computer skills
Max Mara is an Equal Opportunity Employer. M/F/D/V