Sales Associate at Panerai

KEY RESPONSIBILITIES

Sales Achievement:

• Consistently achieve or exceed the monthly sales target, as directed by Management.
• Work with your Boutique Manager on timepieces in the pipeline and special client requests.
• Ensure each client receives exceptional customer service and provide a welcoming environment in the Boutique.
• Support after-sales clients with helpful solutions in accordance with Maison values.
• Extensive knowledge on industry news and competitive brands. 

Client Relationship Management:

• Expert in clientelling to cultivate new and nurture existing client relationships.
• Partner with management and Corporate Team on CRM initiatives.
• Accurately capture client data for all prospects and clients. Consistently follow-up with clients and use CRM tools to effectively build relationships.
• Appropriately resolve any client issues and escalated matters.
• Support the Boutique and Corporate Team with in-store and off-site events.

Daily Boutique Operations:

• Understand and comply with all Policies and Procedures set by the Maison.
• Assist with daily set-up and breakdown of the Boutique, and communicate on any maintenance issues.
• Actively participate in inventory and cycle counts to prepare and ensure a successful audit.   
• Assist with operational requests in a timely manner when needed from Corporate Team.  

QUALIFICATIONS 

Education:

• High school. Bachelor’s degree preferred.

Technical Skills/Abilities:

• Computer proficiency with Word, Excel is required.
• Experience with SAP is a plus.