Support Associate at Tory Burch

• • Adhere to all sales and operational policies
  • Accurately process all POS transactions and capture of customer information
  • Have a proper understanding of the radio communication and all technology tools used in the store
  • Ensure accurate processing and documentation of all incoming and outgoing shipments and receipts
  • Process and prepare merchandise for the sales floor, communicating new receipts and inbound merchandise with the team
  • Assist with store maintenance needs and supply ordering
  • Detail oriented with ability to multi task 
• • Assist sales associates through seamless communication and follow-through on customer requests to drive a transformational experience for every customer
  • Have extensive product knowledge and product ownership
  • Accurately process all POS transactions
  • Run product to the floor, ship product to customers, and conduct transfers and markdowns per Store Communications directives
  • Partner with the leadership team to address customer service issues, particularly in the areas of product damages, repairs, exchanges and any concierge-like needs
  • Assist with fitting room activities

REQUIREMENTS

• • Must have open availability for a flexible work schedule 
  • Occasional overnight travel may be required
  • Ability to lift (at least 40 lbs)
  • 1-2 years of experience in a high volume, customer-driven retail environment